HomeIf iTunes Can't Recognize Your iPhone, What Should You Do?
Nov 10, 2015 13:30 pm /
Posted by Fitch to iOS Topics
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Can anyone help me? Yesterday I want to transfer files from iPhone to computer as a backup, so as to update to the iOS 9. But when I connect my iPhone to the computer, it failed. When I tried again, the following window keeps cropping up. What's the matter? Any good advice to solve this problem? Thanks!
As is inferred from the window, the iTunes can't read your iPhone, let alone allowing you to transfer files from iPhone to computer. Now, you can quit and relaunch iTunes, then connect your iPhone to a different USB port on the computer. Finally reboot your iPhone to see if the iTunes can detect your iPhone or not. If this way cannot work, then you can follow the below method to fix it.
Solution: Relying on Apple Mobile Device Support
(Note: Before starting this software, make sure that you have restarted your iPhone and computer and updated your iTunes to the latest version.)
Step 1. Connect your iPhone to the computer via the USB cable. Then click the "Trust" option ont he pop-up window so as to make sure that the computer can have access to your iPhone.
Step 2. Open the "Apple Mobile Device Support" program on the computer. Enter "Services" section in the control panel. You will see the below interface. Stop the service and then start again.
Step 3. Check that the USB Driver for Apple Mobile device is installed by viewing the device manager under properties. Then expand "Universal Serial Bus controllers" and confirm that the drivers are enabled.
Step 4. After this cellular connectivity software has been installed correctly on your computer, it will automatically fix the problem and make iTunes recognize your iPhone. If a question mark or apostrophe appears under this driver, then it means they are not installed, reinstall them. If an arrow appears then, the drivers are disabled, right click to activate. Reinstalling the drivers should be automatic with most Windows PCs but easier when done manually because one only needs to select "update driver" from the shortcut menu in the device manager, and then choose the driver to install from Advanced search and install from the drivers disc.
After that, you are free to transfer files from iPhone to computer as a backup. Actually, you can directly backup files from iPhone to your iTunes since your iTunes can read your iPhone now. After all of these matter were done, you can start to update your iPhone to the latest iOS 9 for better mobile experience. But before that, you might be interested in:
Things to Know Before Updating to iOS 9
What if I lose files after updating to iOS 9
Write in the End
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